Answered By: Ann Roselle
Last Updated: Jan 31, 2025     Views: 62

Our library databases require that you authenticate with your MEID and password.  In One Search, you are also asked for your MEID and password to access My Account/Renew.

If you're unable to get in, here are some common troubleshooting solutions:

  1. Forgot your password? Try resetting your password
  2. Forgot your MEID?  Try looking it up
  3. Expired student library account?  Call the Circulation Desk (602-285-7473) to confirm that your account is still active in our library system.
  4. Firewall issues?  Some places, such as work computers, block access to our library databases.  In these cases, you'll have to try again from a different location.  
  5. Browser issues?  Some browsers work better with our databases than others.  Try a different browser.

And, sometimes, it's a problem with our databases.  So, if you've tried all these steps and you're still unable to get in, please email Ann Roselle (ann.roselle@phoenixcollege.edu). 

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